Terms of service

Effective on use of the service

These terms govern the services AICONIC LLC ("AICONIC", "we", "us") provides to you ("Client", "you"). By booking a call, paying an invoice, or using anything we build, you accept them. If you do not accept them, do not use the service.

1. What the service is

AICONIC builds and operates marketing and communication systems — websites, automated messaging, review requests, lead follow-up, business phone routing and local search setup. We provide software, configuration and ongoing operation of those systems. We are a service provider. We are not your employee, partner, agent, joint venturer or legal representative.

2. What the service is not

• We do not guarantee any specific number of leads, calls, bookings, reviews, rankings, revenue or return on investment. Any figures, examples, case studies or calculator outputs on this site are illustrative only and are not a promise, projection or warranty of your results.
• We do not provide legal, tax, accounting, licensing, insurance, employment or regulatory advice. Nothing we build or say is a substitute for professional advice from a qualified adviser in your jurisdiction.
• We do not control search engines, review platforms, telephone carriers, messaging networks, hosting providers or any other third party, and we are not responsible for their decisions, outages, policy changes, pricing, suspensions or removals.

3. Fees, billing and cancellation

Fees are as stated on your invoice or order form. Subscriptions bill monthly in advance and continue until cancelled. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law. Onboarding and setup fees are earned on commencement of work and are non-refundable. Late payment may result in suspension of the service without liability to us.

4. Your responsibilities

You are solely responsible for: the accuracy and legality of all content, claims, pricing, licence numbers and credentials you give us or approve; obtaining valid consent before we send messages to any contact you supply; the lawfulness of your own products, services and business operations; holding all licences, permits, bonds and insurance your trade requires; and complying with all laws that apply to your business, including consumer protection, advertising, telemarketing and messaging rules.

5. Messaging, calls and consent

Automated texts, calls and emails are regulated. You warrant that every contact you provide has given the consent required by law, including under the Telephone Consumer Protection Act and equivalent state and local rules, and that you will promptly honour every opt-out. You will not use the service for unsolicited messaging, prohibited content, or any unlawful purpose. You accept full responsibility and liability for all messages sent through systems we operate on your behalf, and for the content and consent status of every recipient list you supply.

SMS text message program (STOP / HELP)

This section covers text messages that AICONIC LLC sends from its own business number, (872) 867-8675, to people who contact us. If you provide your mobile number and opt in on our contact form or when booking a call, you agree to receive text messages from AICONIC LLC. Non-marketing messages — appointment confirmations, reminders and follow-up about your enquiry — are sent when you opt in to them. Marketing messages — offers, discounts and service updates — are sent only if you separately opt in. Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to unsubscribe, and reply HELP, call or text (872) 867-8675, or email hello@getaiconic.com for assistance. Mobile carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of any purchase. How we handle mobile information is described in our Privacy Policy.

6. Intellectual property

You own your brand, content, customer data and contact lists. AICONIC retains ownership of its templates, code, tooling, configurations, processes and know-how, including everything used to build your systems. On full payment you receive a non-exclusive, non-transferable licence to use the deliverables for your own business for as long as your account is current. Third-party platforms, fonts, plugins and stock media remain subject to their own licences.

7. Third-party services

The service depends on third parties, including hosting, domain registrars, telephone and messaging carriers, search and review platforms, payment processors and automation tools. Your use of those services is governed by their terms. We are not liable for their acts, omissions, fees, outages, data handling, suspensions or account terminations, and we may substitute a comparable provider at any time.

8. No warranties

The service is provided "as is" and "as available". To the fullest extent permitted by law, AICONIC disclaims all warranties, express, implied or statutory, including merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted or error-free operation, and any warranty arising from course of dealing or usage of trade. We do not warrant that the service will be secure, uninterrupted, or free of errors, or that any message, call or lead will be delivered, received or converted.

9. Limitation of liability

To the fullest extent permitted by law, AICONIC and its owner, contractors and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost leads, lost data, lost goodwill, business interruption, reputational harm, regulatory fines or the cost of substitute services, however caused and on any theory of liability, whether or not we were advised of the possibility. Our total aggregate liability for all claims arising out of or relating to the service is limited to the amount you actually paid us in the three months immediately preceding the event giving rise to the claim.

10. Indemnity

You will defend, indemnify and hold harmless AICONIC, its owner, contractors and suppliers from and against all claims, demands, actions, investigations, penalties, losses, damages, liabilities, costs and legal fees arising out of or relating to: your business, work, products or services; content, claims, data or contact lists you supply or approve; consent or opt-out failures; your breach of these terms or of any law; any dispute between you and your own customers; and any third-party claim connected with your use of the service.

11. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages, carrier or platform failures, cyber attacks, changes in law or platform policy, acts of government, labour disputes, natural events, epidemics or war.

12. Termination

Either party may terminate for convenience with written notice effective at the end of the current billing period. We may suspend or terminate immediately for non-payment, unlawful use, abusive conduct, or any breach of these terms. On termination, automations stop, hosted systems may be taken offline, and we will provide your content and contact data on request in a reasonable commercial format. We are not obliged to retain your data after termination.

13. Governing law and disputes

These terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. The parties will attempt to resolve any dispute informally in good faith for thirty days. Any unresolved dispute will be resolved exclusively in the state or federal courts located in Cook County, Illinois, and both parties consent to that jurisdiction and venue. Each party waives any right to a jury trial and to participate in any class, collective or representative action. Any claim must be brought within one year of the event giving rise to it.

14. Miscellaneous

These terms, together with your invoice or order form, are the entire agreement and supersede any prior discussion, proposal or marketing statement. If any provision is held unenforceable, the rest remains in force and the unenforceable provision is limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these terms without our written consent; we may assign them in connection with a sale of the business. We may update these terms and will post the revised version here, effective on posting.