Practical marketing advice for contractors. Tap any post to read it.
Your happiest customers would leave a review. They just forget, and you feel awkward reminding them.
The best moment is right when the work is finished and the customer is visibly pleased. An hour later the feeling fades. A day later it is gone.
Send a text with a direct link to your review page. Every extra step loses half the people who intended to help you.
Ask how it went before you ask for a public review. If something went wrong you get the chance to fix it privately, which is how a one-star becomes a five-star.
Reputation is not a campaign, it is a habit. Automate the ask so it happens on every completed job whether you remember or not.