Practical marketing advice for contractors. Tap any post to read it.
You were with a client, under a sink, or on the shop floor. The phone rang, went to voicemail, and they called the next name on the list.
It is the work, not carelessness. The fix is not "answer more", it is making sure a missed call still starts a conversation.
The moment a call goes unanswered, an automatic text goes out: sorry I missed you, I am with a customer, what do you need? Now they are in a conversation instead of dialing someone else.
Recover even a few missed calls a month and the system pays for itself several times over. Everything after that is profit you were already leaving on the table.