Practical marketing advice for contractors. Tap any post to read it.
Scope creep does not arrive all at once. It arrives as five small favours that add up to a week you never billed.
"Happy to do that, it is extra, I will send it over." One sentence, said calmly, protects the whole job.
Description, price, new completion date. Memory is not a contract and neither is a text that says "sounds good".
A tap on your phone is enough. Work that starts before approval is work you are gambling on.
Walk the change orders with the customer before the final invoice. Surprises at invoicing are how good jobs end badly.